Telehealth Services

What is telehealth physiotherapy?

Telehealth  involves the use of telecommunications and virtual technology to deliver health care outside of traditional health-care facilities (World Health Organization 2020). Similar to in-person physiotherapy, telehealth physiotherapy aims to assist patients in achieving their personal goals through education, strategies for reducing pain and addressing musculoskeletal dysfunction, and tailored exercise programs.

What should I expect in a telehealth appointment?

Similar to an in-person appointment, a telehealth session will always begin with a discussion of symptoms, functional ability, and goals. This will be followed by an objective assessment of the body as well as movement patterns. Based on this information, the clinician will provide treatment and formulate a plan with the patient.

What do I need for a telehealth appointment?

You will need an electronic device (e.g. computer, laptop, tablet, phone) with a camera and microphone. You will also need a secure Internet connection and have an up-to-date web browser. The video call will take place on a secure platform through Cliniko.

How much do telehealth appointments cost?

Please see below for the fee schedule.

Regular Physiotherapy Assessment (45-60 min) $80


Regular Physiotherapy Follow up (30 min) $60


Pelvic Health Assessment (1 hour) $110


Pelvic Health Follow up (30 min) $70


How do I pay for telehealth services? Is it covered by insurance companies?

Services will be paid for directly by the client using either e-transfer or credit card and a receipt will be emailed upon payment.

Some insurance companies do cover telehealth appointments. Please call your own insurance provider to check if they provide coverage.

If you have any questions about telehealth physiotherapy, please do not hesitate to email or call 613-770-4635.